Who is Flat Face Retro?

Flat Face Retro is a Canada-based online retailer specializing in retro video games, consoles, accessories, and vintage collectibles. We operate online and serve customers across Canada.

Do you ship retro video games across Canada?

Yes. We ship retro video games, consoles, and collectibles to all provinces in Canada. Orders are shipped using Canada Post or comparable carriers and include tracking unless otherwise stated. Check out our service across canada page for more details.

How long does it take to process and ship an order?

Orders are typically processed and shipped once or twice per week. Tracking information is provided once the order has shipped.

Do you offer local pickup?

Yes. Local pickup is available by appointment in the Laval, Quebec area. Pickup details can be arranged during checkout or by contacting us directly. Please contact us directly or select your items and send a quote request.

Are your items new or used?

Most items sold by Flat Face Retro are used or collectible items. All used items are tested when applicable, and condition details are clearly listed on each product page.

How is item condition determined?

Item condition is assessed based on physical appearance, functionality, and completeness. Any notable defects or wear are disclosed in the product description.

Do you buy retro video games from sellers outside your area?

Yes. We buy retro video games, consoles, and collections from individuals across Canada, even if they are not local.

Sellers may ship their items to us for evaluation. Items are reviewed upon arrival, and offers are based on condition, completeness, and current market value.

What payment methods do you accept?

Payment options may include online checkout methods, Interac, PayPal, or cash for approved local pickups. All prices are listed in Canadian dollars (CAD).

What is your return and exchange policy?

Returns and exchanges may be accepted within a specified period. A restocking fee may apply, and original shipping costs are non-refundable. Return shipping is the responsibility of the buyer.

Who is responsible once an order has shipped?

Once an order has shipped, delivery responsibility lies with the buyer. Customers are responsible for ensuring a safe and secure delivery location.

How can I contact Flat Face Retro?

If you have questions about an order, a product, or selling items, please contact us. We aim to respond as quickly as possible.